Privacy Policy

The processing responsibility of Røros Metall

Røros Metall, through the CEO, is the data controller for the company’s processing of personal data. Where daily responsibility is delegated, this is stated under each individual point. The delegation only includes the tasks and not the responsibility.
The declaration contains information you are entitled to when information is collected from roroshetta.no and other digital channels we use and general information about how we process personal data.
See supplementary rules on the processing of personal data (§§ 5 – 15).

What is personal data?

Personal data is information that can be linked to a person, such as name, place of residence, telephone number, email address, IP address and organization number.

What information do we collect about you?

Information you have provided to us

This could be your email address, name, home address, etc. Essentially, information that is necessary to provide a service to you or to improve your experience with us. We store the information you provide to us so that you can perform other activities on the website. This information includes, for example, your name and email address.

Information collected automatically about you

This includes information that is automatically stored by cookies and other session tools. For example, your IP address, the language of your browser, your screen resolution, etc. This information is used to improve your customer experience. When you use our services or view content on our website, your activities may be logged.

Publicly available information

We may collect information about you that is publicly available.

It is voluntary for those who visit roroshetta.no to provide personal information in connection with services, such as receiving newsletters or purchasing goods. The basis for processing is consent from the individual, unless otherwise specified.

Insite Media is Røros Metall’s data processor for roroshetta.no and our supplier for the development and maintenance of the website. Ren Røros Digital is our operating supplier for roroshetta.no. Information collected in connection with the operation of the website is stored on separate servers operated by the suppliers.

How we use your personal data

We use your personal data to provide services to you. This includes, for example:

• Registering a user account.
• Provide you with other services you have requested and communicate with you in relation to those services or goods.
• Communicate and interact with you and notify you of changes to services.
• Improve your customer experience.
• Fulfill an obligation under law or contract.
• To send you newsletters.

We use your personal data on a lawful basis and/or with your consent, to improve your online experience and to fulfill a legal or contractual obligation.

Due to entering into a contract or fulfilling contractual obligations, we process your personal data for the following purposes:

• To identify you.
• To provide you with a service or product.
• To communicate with you.
• To send you newsletters.

On the basis of legitimate interest, we process your personal data for the following purposes:

• To manage and analyze our customer base (behavior and history) in order to improve the quality, variety and availability of services offered/delivered.
• To conduct customer satisfaction surveys.
• Unless you have provided us with other information, we consider offering you services similar to your history and/or browsing behavior to be a legitimate interest on our part.

With your consent, we process your personal data for the following purposes:

• To send you goods.
• To send you newsletters.
• For other purposes for which we have asked you for consent.

We process your personal data to fulfill obligations based on applicable law and/or use your personal data for alternatives that follow from the law. We store information about you in aggregate for as long as necessary for accounting purposes or other obligations that follow from the law, but no longer than 5 years. Your personal data is only processed by us at Røros Metall, with the exception of cases that are subject to debt collection. In that case, this information goes to our partner:

• Name
• Address
• Postal Code
• Organization Number
• Email Address

We may process your personal data for additional purposes not mentioned here but which are compatible with the original purpose for which the data was collected. To do this, we will ensure that:

• The connection between the purpose, context and type of personal data is suitable for further processing.
• The further processing will not harm your interests and there will be appropriate safeguards for the processing of data.

How long do we keep your personal data?

We do not store personal data longer and to a greater extent than is necessary to fulfill the purpose of the processing unless required by law, for example through the Accounting Act.

The Accounting Act states that, among other things, this must be kept for at least 5 years:
Documents that form the basis for bookkeeping (incoming invoice, outgoing invoice, bank vouchers, etc.).
Specifications of mandatory accounting reporting (account specification, customer specification, etc.).

The Accounting Act states that, among other things, this must be kept for at least 3.5 years:
Agreements of importance to the company.
Letters and other information that provides significant additional information to bookkeeping documents.
Outgoing order forms.

Cookies

Cookies are used on www.roroshetta.no. Cookies are small data files that are stored on your device and are used for statistics and to support you as a user. By using www.roroshetta.no, you consent to the storage of cookies – as most browsers are set to automatically accept cookies. If you do not want to accept our use of cookies, you can withdraw your consent by changing the settings in your browser.

Purpose of cookies

A cookie helps the website recognize the browser from time to time. The purpose of cookies is to:

• To record and calculate traffic and usage patterns on the website.
• To improve the user experience on the website.
• To customize content and functionality on the website.
• To develop and improve the website.
• A cookie does not contain any personal information and cannot be used to identify the user.

By visiting the website roroshetta.no, you consent to cookies being stored in your browser. Change your browser settings if you do not wish for cookies to be registered.

ECOM law

Below you will find information about the use of cookies. By accessing and retrieving information and/or using services on our website, you agree to the placement of cookies in your browser – as most browsers are set to automatically accept cookies.

If you do not want to accept our use of cookies, you can withdraw your consent by changing your browser settings. However, we would like to point out that this may result in the services on our website not functioning optimally.

Content sharing cookies

A cookie is set for sharing content on social media, but the information you share is not stored with us. Please read the privacy policies of LinkedIn, X (formerly Twitter), Google and Facebook, which are social media channels where you can share content. If you want to know more about how Facebook serves you personalized content based on your browsing habits, you can go to this link and change your settings for displaying ads on Facebook.

Cookies from Google and YouTube

This website uses cookies for Google Analytics, Google Tag Manager and Google Fonts to keep statistics on user activity on the website, to load custom fonts and to display content from the video portal YouTube (a Google company). Information is sent to Google when loading Google Fonts and the Google Analytics reporting service (together with Google Tag Manager), a web analytics service provided by Google, Inc. (“Google”). The service analyzes how users use this website. The information is sent to Google and stored on servers in the United States, where the data is used to compile reports on website activity for the owner. Google may also transfer this information to third parties if required to do so by law or in cases where third parties process the information on behalf of Google. You can also read more about Google’s Business Data Responsibility here. You can prevent data from being sent to Google by disabling tracking from Google Analytics and Google Fonts on our website and logging out of your Google account.

Google will not connect your IP address with other information held by Google. Since GA4 went live, your IP address will not be logged or stored by Google. Read about Google’s privacy policy by clicking here.

Cookies from WooCommerce

We collect information about you during the checkout process in our WooCommerce online store.

What we collect and store

When you visit our website, we collect:

Products you have viewed: We use this to, for example, show you products you have recently viewed. Location, IP address and browser type: We use this for purposes such as estimating fees and shipping. Shipping address: We ask you to enter this so that, for example, we can estimate shipping before you place an order, and ship your order to you! We also use cookies to keep track of the contents of your shopping cart as you browse our website.

When you purchase from us, we ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment information and optional account information such as username and password. We use this information for, for example:

• Send you information about your account and order.
• Respond to your requests, including refunds and complaints.
• Process payments and prevent fraud.
• Set up your account for our store.
• Comply with any legal obligations we have, such as calculating fees.
• To improve our store services.
• Send you marketing communications, if you choose to receive them.
• If you create an account, we will store your name, address, email, and phone number, which will be used to populate the checkout for future orders.

As a general rule, we only keep information about you for as long as we need it for the purposes for which it was collected and we are no longer required by law to keep it. For example, we will keep order information for 5 years for accounting and tax purposes. This includes your name and email address as well as your billing and delivery address.

Who has access?

Members of our team have access to the information you provide to us. For example, both administrators and store managers can access:

• Order information, such as what was purchased, when it was purchased, and where it is to be shipped to; and
• Customer information such as name, email address, and billing and shipping address.

Our staff has access to this information to help fulfill orders, process refunds, and provide you with customer support.

What we share with others

We share information with third-party vendors who help us process orders and provide the online store service; for example —

Payment – Norway only

We accept payments through Kustom (formerly Klarna). When the payment is processed, some of your information will be transferred to Kustom, including information necessary to complete or process the payment, such as the purchase amount and payment information.

When you place an order in the online store with Kustom Checkout (Klarna) as the selected payment method, information about the products in the order (name, price, quantity, SKU) is sent to Kustom. When the purchase is complete, Kustom sends the billing and shipping address back to the online store. This data plus a unique identifier for the purchase is then stored as billing and shipping data in the order in WooCommerce.

Vennligst se Kustoms personvernsinformasjon for flere detaljer.

Her kan du lese Klarnas personvernsinformasjon.

Manage cookies

You can decide for yourself whether you want to accept or refuse to consent to the storage of cookies. If you do not want to be tracked by Google Analytics on other websites, Google has created a separate browser plug-in that can be installed. If you install and activate this, you will no longer be tracked in the statistics. You can also set your browser to reject cookies (see the links below). Please note that this may cause some websites to stop working properly: Google Chrome, Mozilla Firefox, Safari and Microsoft Edge.

Several browsers have a DO NOT TRACK setting. If you have this feature enabled in your browser, data will not be collected and sent to Google Analytics from our website. For more information about cookies, visit allaboutcookies.org.

Web analysis on roroshetta.no

Google is Røros Metall’s provider of web analytics tools, and Google is the data processor for the data collected for web analytics. Røros Metall uses Google Analytics to compile statistics that we use to analyze, improve and further develop www.roroshetta.no. Examples of what the statistics give us answers to include how many people visit the various pages, how long the visit lasts, which websites the users come from and which browsers are used. See Google Analytics’ principles for security and privacy to learn more about how the tool collects, stores and uses data.

Search function on roroshetta.no

Information about which search terms users use on this website is stored in a separate database table. The purpose of the storage is to improve our information offering by adapting relevant content. The search terms cannot be linked to personal information about the users, such as an IP address.

E-mail and phone

Røros Metall uses email and telephone as part of its daily work to fulfill its tasks and provide you with good customer service.

Our employees also use email in general dialogue with internal and external contacts. Each individual is responsible for deleting messages that are no longer relevant. Upon resignation, email accounts are deleted, but some relevant emails will normally be transferred to colleagues.

We would like to point out that regular email is unencrypted. We therefore encourage you not to send confidential, sensitive or other confidential information via email.

How we secure your data

We do our best to keep your personal data safe. We use secure protocols such as HTTPS for communication and data transmission on the website. We use anonymization and pseudonymization where practical. We monitor our systems for possible vulnerabilities and attacks.

Although we do our best, we cannot guarantee the security of information 100%. We will do everything we reasonably can to prevent security breaches and to assist the authorities in the event of any breaches.

If you have a user account with us, we would like to point out that you must keep your username and password confidential.

Your rights

As long as we process or store your personal data, you have the right to access your own data. You also have the right to request that incorrect or incomplete data be corrected, deleted or supplemented. You also have the right to have your data transmitted to other parties upon request. Your request shall be answered free of charge and no later than within 30 days.

Incorrect data can be changed by contacting us in writing by e-mail or telephone.

You can request access to or deletion of your personal data, as well as the transfer of personal data to other parties, in writing, by e-mail to Røros Metall. We will respond in writing by e-mail.

Website owner:
Røros Metall AS
(+47) 72 40 94 00
post@rorosmetall.no

Tilsynsmyndighet:
Datatilsynet
postkasse@datatilsynet.no
(+47) 22 39 69 00